What is Overtime.Talk?
Overtime.Talk is an AI-powered phone receptionist service designed specifically for small businesses in the UK. The service answers phone calls 24/7, qualifies leads, books appointments, and transfers urgent calls to business owners, ensuring no potential customer is ever missed.
Target Audience
UK-based small business owners and tradespeople, including:
- Plumbers
- Electricians
- Cleaners and Carpet Cleaners
- Locksmiths
- Painters and Decorators
- Plasterers
- Scaffolders
- Tree Surgeons
- Butchers
- Florists
- Other service-based businesses that rely on phone calls
Key Features
- 24/7 Availability: Never miss a call, even outside business hours
- Unlimited Minutes: All plans include unlimited call minutes
- Appointment Booking: AI schedules appointments directly into your calendar
- Custom Training: Trained on your specific business information
- Lead Qualification: Captures customer name, phone number, and job details
- WhatsApp Handover: Seamlessly transfers conversations to WhatsApp
- Transfer to Human: Routes urgent calls directly to business owner
- In-Call Texts: Sends real-time updates during calls
- Call Recordings & Transcripts: Full records of all conversations
- Custom Scheduling: Respects your working hours and availability
- Email & SMS Notifications: Instant alerts for new leads
- Zapier Integration (Pro): Connects to 7000+ business apps
- Custom Workflows (Pro): Automate follow-up actions
Pricing
Standard: £99/month
Includes unlimited minutes, appointment booking, custom questions, WhatsApp handover, transfer to human, custom scheduling, and all core features.
Pro: £149/month
Everything in Standard plus Zapier integration, connection to 7000+ business apps (Google Sheets, Slack, Stripe, HubSpot, Shopify), and custom workflows.
Enterprise: Price on Application
Everything in Pro plus custom API integrations, outbound calling, and multi-agent systems for franchises.
Key Differentiators
- UK-Focused: Specifically designed for UK small businesses with British English
- Unlimited Minutes: Unlike competitors, no call duration limits on any plan
- Industry-Specific Training: Pre-trained on trade and service business scenarios
- In-Call Texting: Real-time SMS updates during active calls
- Affordable Pricing: Starting at £99/month vs competitors at £150+ for basic plans
Use Cases
Overtime.Talk is ideal for:
- Capturing leads outside business hours (evenings, weekends)
- Handling overflow when business owner is on another call
- Qualifying emergency vs non-urgent jobs
- Booking appointments automatically
- Reducing missed calls that lead to lost revenue
- Providing immediate response to reduce customer drop-off
Contact Information
- Email: hello@overtime.talk
- Website: https://overtime.talk
- Company: Overtime Technologies Ltd
- Location: United Kingdom
Common Questions
Does it work with my existing phone number?
Yes, Overtime.Talk can forward calls from your existing business number or provide a new one.
How quickly can I set it up?
Setup takes approximately 5 minutes, including custom training for your business.
What happens if the AI can't help?
The system can transfer calls to you in real-time or take detailed messages for callback.
Is there a contract?
Monthly rolling contracts with no long-term commitment required.
Current Status
Overtime.Talk is currently in waitlist phase (January 2026). Businesses can join the waitlist at https://overtime.talk to be notified when the service launches.
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