Never Let a Customer Hear a "Busy Signal" Again.
Your team can only answer one call at a time. Overtime.Talk answers the rest. We act as your invisible safety net, capturing every lead that would otherwise hit voicemail or ring out.
Your team can only answer one call at a time. Overtime.Talk answers the rest. We act as your invisible safety net, capturing every lead that would otherwise hit voicemail or ring out.
For retailers and small offices, the phone often rings at the worst possible moment—when you are already serving a customer face-to-face.
You are closing a sale on the shop floor. The phone rings. Do you ignore the customer in front of you to answer it? Or do you ignore the phone and lose that potential revenue?
If a potential client hears a busy signal, 60% of them will hang up and call your competitor immediately. They won't call back.
Who answers the phone between 1 PM and 2 PM? If you rely on voicemail during breaks, you are forcing high-value leads to wait. In 2026, they won't.
We sit silently in the background. If your staff answer, we do nothing. If your lines are busy, we step in instantly.
Configure your phone system to divert to Overtime.Talk only when your main line is engaged or goes unanswered for 15 seconds.
It doesn't matter if you have 2 missed calls or 20. Our platform scales instantly to answer every single caller simultaneously. No one ever waits on hold.
We take the message or book the appointment, then sync the details directly to your inbox or CRM. Your team picks up the lead as soon as they are free.
Solving overflow by hiring more humans is inefficient. You pay them to sit idle during quiet times just to cover the busy spikes.
Why pay a second receptionist £25k/year just to cover the lunch hour? With Overtime.Talk, you only pay a low monthly subscription for the platform.
A human can handle 1 call at a time. Our AI can handle 1,000. You will never miss a call due to capacity issues again.
You don't need to train a temp on your script. You configure the AI once in the dashboard, and it delivers your perfect brand message forever.
The 'High-Ticket' Clash: Your sales staff are spending 45 minutes with a couple designing a kitchen. They cannot answer the phone. We capture the new enquiry booking so the showroom experience remains uninterrupted.
The Saturday Rush: Everyone in the office is on the phone negotiating offers or booking viewings. A new landlord calls to list a property. We capture that high-value lead instantly instead of letting it hit voicemail.
The 'Solo' Shift: You are manning the shop alone. You are wrapping a gift or taking payment. We handle the phone enquiry about stock levels so you don't have to leave the till.
Conditional Call Divert. You control the logic. Divert to us immediately, or only after 4 rings? Only when busy? Only at lunch? It is all controlled via your existing phone provider.
CRM Integration. We push the data where you need it. If we take a lead, it appears in your Hubspot, Salesforce, or Pipedrive (via Zapier) instantly.
Simultaneous Call Handling. There is no queue. If 10 people call at once, we answer all 10 instantly. Eliminate the "You are number 4 in the queue" frustration.
Message Triage. We distinguish between a "Sales Call" (low priority) and a "New Client" (high priority), ensuring your team focuses on the money-making callbacks first.
English & Scottish Voices. Seamless brand experience. Our AI sounds just as professional as your in-house team, ensuring customers don't feel "fobbed off."
Peak Time Reporting. Our dashboard shows you exactly when you are missing calls. Use the data to understand your busy hours and staff accordingly.
No. It supports them. Your team still answers the primary calls. We just catch the ones they miss because they are busy or on another line.
It is a standard feature on all business phone lines (VoIP or Landline) called "Divert on Busy" or "Divert on No Answer." You set it up once, and it works automatically.
Most won't. The voice quality is natural and conversational. However, the efficiency is what they notice—they get their problem solved instantly instead of waiting on hold.
Yes. If we filter a call and determine it is urgent (e.g., a VIP client), we can attempt to transfer it to a specific mobile number.
Ensure every caller gets an answer, no matter how busy your shop gets.