If you miss calls, you're bleeding revenue

An AI receptionist is conversational software that answers calls, speaks with customers, and performs tasks in real-time. Unlike voicemail which just records audio, an AI receptionist (like Overtime.Talk) holds a two-way conversation. It can book appointments, answer questions, and send text messages immediately. It ensures your business is "live" 24/7, preventing customers from hanging up and calling a competitor.

Yes, modern AI receptionists are trained specifically on diverse UK dialects. Overtime.Talk uses advanced natural language processing to understand callers from Glasgow to Cornwall. Crucially, our AI speaks with a natural, friendly British accent (not a robotic American voice) to build trust with your local customers.

A smart AI receptionist performs actions, it doesn't just take notes. It can integrate with your calendar to book appointments directly, qualify leads by asking specific questions, and send instant SMS links for quotes. If a call is complex, it can intelligently transfer the call to a human staff member or take a detailed message if you are unavailable.

An AI answering service typically costs 90% less than hiring staff. While a UK receptionist's salary averages £22,000+ per year, Overtime.Talk offers a fixed monthly rate of £99. This includes unlimited calls, 24/7 coverage, and no holiday pay, sick leave, or pension contributions, making it the most cost-effective solution for growing businesses.

Most AI services charge per minute, but Overtime.Talk operates on a flat-rate model. Competitors often charge 80p-£1.00 per minute, meaning spam calls cost you money. We offer unlimited minutes for a fixed monthly fee, so you never pay extra for long client calls or waste budget on spam/sales calls.

Yes, purely for the "Missed Call" recovery revenue. Data shows that 60% of customers hang up if they reach voicemail. By answering 100% of calls instantly—even nights and weekends—an AI receptionist captures leads you would otherwise lose, often paying for itself with just one saved job per month.

Setup typically takes less than 10 minutes. You simply upload your business name, services, and price list into the dashboard. We provide you with a dedicated phone number to forward your calls to. You can turn the AI on and off instantly with a single click—no technical skills required.

No, you keep your existing number. You simply set up "Call Forwarding" on your current mobile or landline to divert calls to the AI whenever you are busy, or after a certain number of rings. You remain in total control of your primary business number.

Yes, you can customise the greeting script and the agent's name. You can write a specific opening line (e.g., "Thanks for calling Smith Plumbing, I'm Harry, the digital assistant") to ensure the first impression is perfect. Giving your AI a name helps humanise the experience and sets the right tone for your callers.

Yes, the AI can distinguish between routine enquiries and urgent emergencies. For example, it can book a "Boiler Service" for next week, but if a caller mentions a "severe leak" or "flooding," the AI can be programmed to prioritize that information or direct the caller to an emergency contact number.

If the AI faces a question it hasn't been trained on, it defaults to a polite "fallback" mode. It will honestly state that it doesn't have that information, take a detailed message, and mark the call for your attention. This ensures your customers always feel heard, even if the specific answer requires your personal touch.